“I could not have got any better service with anyone else,samantha was faultless in the service she provided to me”
T. Brown, June 2017
“All info was explained well including all possible options. Would recommend you to others with no risk to my own reputation”
J. Flegg, June 2017
“Everything that I required was dealt with promptly and very efficiently by all persons who I dealt with. I cannot thank them enough. NOBODY DOES IT BETTER”
L.Bohler, March 2017
“taken through the whole process, explained everything all the way through,very pleased with outcome. excellent sevice, was guided through the whole process,could not fault.”
R. Bennett, February 2017
“Everything was thoroughly explained. Was kept fully informed all the way through the process”
G. Cook, January 2017
“I had no problems. I was happy with the outcome. You put the customer first.”
T Porter, September 2016
“Always easy to contact and calls returned. Very well done and presented in a clear way. You provided the service I was looking for.”
A Browne, September 2016
“Regular updates by telephone on progress or hold-ups. Helped us to focus on our finances better. Advice was very personal and allowed us to feel comfortable and safe. Overall very happy with advice and service given. No problem recommending to others.”
H Louden, September 2016
“Everything was clearly explained and it was a good, friendly and professional service.”
D Henley, June 2016
“It was a pleasure doing business and I was always treated as a valued customer. Thank you.”
C Whitton, May 2016
“I was kept informed of the process/procedure at all times.”
M Shearer, April 2016
"Clear, easy to use. IPSL kept me fully informed throughout."
L Burgess, March 2016
"The service I received was very good. If I had any questions the people I dealt with took the time to explain it to me."
T Holman, February 2016
"Everything clearly explained, verbally and in writing."
K Flynn, February 2016
"I was kept in touch with throughout the process."
J Knowles, February 2016
"Very good customer service. Thanks for your help."
T Hedges, February 2016
"Good advice, positive result and good communication of progress."
M B, January 2016
"Very professional and patient. Put at ease and removed all the pressure we would have undoubtedly experienced dealing with the pension provider direct. Thank you."
D Williams, January 2016
"It was all very clear and felt completely reassured at all times."
T Hargreaves, December 2015
"I was never in doubt as to what I wanted and I was given the pluses and minuses from the start of the operation onwards."
B Barnfather, July 2015
"I was updated promptly every step of the way, quite simply the service was excellent!"
S M, July 2015
"Good people to deal with who kept my wishes focussed and so remained helpful. Very grateful for excellent service and good advice with a friendly informative approach throughout"
D Powley June 2015
"I am very happy with the service provided, excellent from start to finish. Their help is ongoing, so still helping me today. I will recommend them to friends"
S Piper March 2015
"Everything I hoped for was achieved. Personal contact was met in a polite and courteous manner"
C Gourley February 2015
"Highly satisfied. Thank you all"
PGL January 2015
"Any queries were efficiently and clearly explained. I will recommend your service to friends"
MC December 2014
"I received phone calls and emails every step of the way and all of my questions were answered in simple language"
S Miles November 2014
"All my objectives were reached on a good timescale with little or no fuss."
JH October 2014
"I was extremely impressed with the level of service and professionalism of all involved."
S French July 2014
"Everything was explained well. No problems in the process. Good to have a local office/address in these anonymous internet drive times!"
I Paterson July 2014
"Details supplied were clear and presented to me in a way that was easily understood. Due to my lack of insight into pensions I felt the advice and information supplied was appropriate."
J Ripper June 2014
"I found your advice very good and was very sincere and done very quickly and answered all my questions. I would like to thank you for your quick responses and always kept me in contact as policies were progressing and I would always recommend your company."
J Phillips May 2014
"I was contacted regularly by your advisers who explained what was happening and never at any time did I feel that I was being pushed into something that was not right for my circumstances. Thank you for a very professional job."
R Houston May 2014
"Everything was explained thoroughly and targets achieved quickly."
J Pirdue May 2014
"The information I received was made very clear to me and explained in great detail. Brilliant Service."
D Priddle March 2014
"Contact was maintained during the process and any questions were answered in an appropriate time. I am happy with the service I was given and the arrangements put in place"
John Wilson March 2014
"The contact was prompt and professional and information was explained in a courteous manner. I was at ease throughout the procedure"
P Patel March 2014
"IPSL was part of my initial ‘Beauty Parade’. From the outset you stood out as being interested in my needs and provided information from the start. Experienced in your field, I found this reassuring, unlike other companies I spoke to"
Judith Johnson March 2014
"I was contacted regularly and kept informed, everything was explained to me. It was an excellent job all round"
C Reed January 2014
"Your consultants were extremely polite and kind, I always felt that I could ask questions over again if I didn’t understand. I would definitely recommend you"
S Soper January 2014
"I was satisfied with the service follow up I had from your staff, especially Sam Steeden"
T Mattoo January 2014
"I was very impressed and satisfied with the level of service, especially courtesy, promptness and patience from Teresa and Samantha"
F Owen December 2013
"The service received was polite, knowledgeable and professional, thank you"
R Urquhart December 2013
"Everything was clear and explained, also made simple. I’m very pleased with the overall service and advice"
M Bygrave December 2013
"Everything was clearly explained and I was given time to consider my options. I was very satisfied with all aspects of the service and the friendliness of the staff."
R Boskey November 2013
"Everyone who dealt with me at IPSL has been courteous, helpful and friendly and kept me informed all the way through."
P Hall November 2013
"I wish to thank all persons concerned at IPSL for the hard work they put in to provide me with what I wanted, and also given me the peace of mind about my pension policy. The work that was done by my advisers was excellent, cannot thank them enough."
L B October 2013
"There was always someone available to talk to, everyone was concise and professional. This is the first time I have ever given 100% marks on anything; I am very pleased with the advice and service"
D Weston October 2013
"Good professional advice"
D Clark October 2013
"Every time I rang, someone answered the phone straight away and either took a message to pass on or got them to call me back ASAP. Thank your staff very much for all their hard work"
J Cribbett October 2013
"The staff I contacted couldn’t have been more helpful. All information given was clear and concise. Very happy with the service provided"
M.J. September 2013
"I was kept up to date in an easy to understand and very “user-friendly” way, plus my adviser made things easy to understand. I was quite surprised at the speed with which matters were concluded. You must run a very efficient operation"
G B Wright August 2013
"Thank you for all your help in sorting out the difficulties involving my recent transfer of pension benefits. The patience and good humour of Samantha Pring were a great factor in reducing the stress at my end, however much the official bodies dragged their feet! Once again, thank you very much."
B Walsh August 2013
"I was apprehensive on taking on board an unknown internet company, but the service received from your company has been 1st class. All staff were polite, knowledgeable and patient. If there were items I did not understand, all staff were confident and willing to explain them. Excellent service received from all staff."
R Westbrook July 2013
"I approached several advisers and I felt that IPSL came across as the most professional and trustworthy. They explained all the Pro’s and Con’s and I was made fully aware of the outcome. Very satisfied with the service."
P McHough July 2013
"Contact with the adviser was excellent either by email or phone. Everything was explained to very high standards. All advice given about my pension was very helpful and was explained fully. From start to finish the service was 1st class. I would like to thank our advisers very much for all the valuable info and help that was given. I would certainly recommend you to family and friends, thank you."
J Benson June 2013
"Contact was prompt, polite, friendly and helpful. Anything I did not understand was fully explained. I was kept informed throughout the process. Good advice – easy to understand. Thank you for improving my pension and I will certainly recommend you to others in my position."
E Reveley June 2013
"Contact was always prompt, courteous and to the point. All questions answered well, with technical matters addressed to my level of knowledge."
C.P. June 2013
"I was kept up to date on the progress and I am very pleased with the annuity that you secured for me."
V.M.B. May 2013
"I was not inundated with paperwork and achieved a better understanding of my current provider and found a better provider. The service was excellent from start to finish."
G.P. April 2013
"I was satisfied with the advice given. Very helpful on questions I asked about pension ‘small print’. I will be recommending your company to my colleagues, who have asked already about how I got on."
T.Turnage February 2013
"I am extremely grateful to all of your team for the extremely professional way in which my requirements were handled. I know I would never have been able to achieve the end result without your help. I will have no hesitation in recommending your services to friends or colleagues should the need arise. Thank you."
P.W. January 2013
"All contact with staff has been entirely honest and extremely helpful, explained thoroughly in a language I understood and in a pleasant manner. I will have no hesitation in recommending your service to family and friends in the future and would like to thank all concerned for their help. All appointments were kept punctually and the outcome was a lot quicker than I expected. All staff were professional and very attentive."
M.Utting January 2013
"Thank you for all your time and especially explaining everything to us, it was much appreciated. I wouldn’t hesitate to recommend your company.”
D.H. November 2012
"Your help and support team are outstanding and were very supportive throughout the process. It was a very quick process and the support from your team were helpful and very knowledgeable in their field.”
S.Jackson November 2012
"Samantha and Teresa kept in constant contact with us and were very helpful and friendly. Thanks"
L.Simpkins November 2012
"I managed to secure other employment so will be leaving my pension for now. Thank you for your help and guidance, it is very much appreciated. The service was excellent and so refreshing to get good advice in times where some companies are just out to take your money no matter what"
W.Mackie October 2012
"We would like to express our thanks for your professionalism, as lay people we would not have advanced so quickly without your help. Thank you."
T Swift September 2012
"My advisor was very good and patient as I did not understand how my pension worked or what the best option for me was. I am very happy with the advice I was given and understand the long term consequences. I am very satisfied and would recommend family and friends."
J.Bennett September 2012
"Communication Excellent – No “Hard Sell”
W.R.Stone September 2012
"I was regularly contacted with updates as the pension changes progressed. The risks were fully explained to me. Thank you for all your help. I would have no problem in suggesting you to anyone."
S.Butcher August 2012
"The advice given by you gave me an increased pension, as opposed to just dealing with the pension provider. I would recommend you if the situation arose. Thank you for your help."
Mr P.Ford June 2012
"Very impressed with all the staff involved. If you ring up your company, whoever answers the phone understands your requirements. A very good service."
G.Caplin May 2012
"I was very happy to be contacted so soon after my first phone call to you and you constantly kept me informed by telephone and letter updates. The advice you gave me was enlightening to me and was full in its contents, well documented and good to refer back to. I offer my thanks for all your help. Everyone of your staff who I spoke to was extremely helpful and polite. Because of your work for me, I am passing your services and phone number around to friends."
J.Wilkinson Nov 2011
"The advice I was given was very good. The service I found to be very good, helpful and friendly and I will contact you again about my other pension. You have nice, mature staff, very friendly. No rush, no – Press this number, NO CALL CENTRE – No stupid music!"
M.A. Nov 2011
"I got the advice and service required. The explanation was very clear. I found that Samantha Pring in particular was extremely helpful, answering any queries and keeping me informed."
"I was contacted by email, letter and telephone, all my queries were answered. Your staff guided me through the financial maze. You employ friendly, patient and knowledgeable staff – look after them as they looked after me"
"I just want to thank your team for the service I received, everyone was very helpful. Ian Painter was an excellent adviser."
"The whole process was dealt with in a very professional manner. Thank you."
"You made everything easier than I expected it to be. Many thanks."